Careers
By joining Spotware you can thrive in a high-energy working environment with outstanding opportunities for growth.
Head of Community Management
Spotware Systems is looking for a Head of Community that will spearhead our efforts in engaging, growing, and managing our community across various platforms. This role is pivotal in fostering a positive community environment, driving engagement, and aligning community initiatives with our company's goals.
Responsibilities:
Developing and executing innovative community engagement strategies to grow and nurture our community across digital platforms, including social media, forums, and our own website.
Leading and mentoring the community team, setting clear goals and KPIs while fostering an environment of creativity and collaboration.
Serving as the brand's voice within the community, ensuring consistent and positive interactions that reflect our company's values.
Collaborating with cross-functional teams, including Marketing, Product, and Customer Service, to align community initiatives with broader company objectives.
Monitoring community feedback and trends, and provide actionable insights to relevant teams for product development, customer service improvements, and content creation.
Organizing and supporting community events, both online and in-person, to enhance engagement and brand loyalty.
Developing and managing community policies and guidelines to maintain a safe and welcoming environment for all members.
Analyzing and reporting on community engagement metrics, demonstrating the impact of community initiatives on company goals.
Staying up-to-date with the latest trends in community engagement and recommending new tools and strategies to keep our community thriving.
Requirements:
Bachelor's degree in Communications, Marketing, Business, or a related field.
5+ years of experience in community management, social media, or a related field, with proven leadership skills.
Strong understanding of the FX industry, online community platforms, social media, and content management systems.
Excellent communication and interpersonal skills, with the ability to engage and inspire a wide range of audiences.
Proven track record of developing and executing successful community engagement strategies.
Strong analytical skills, with the ability to translate data into actionable community insights.
Creative thinker with a proactive approach to problem-solving.
Ability to work collaboratively in a fast-paced, evolving environment.
Fluent English.
We offer:
Competitive remuneration.
Private medical insurance.
Relocation package (if applicable), including work permit arrangements.
Welcome baby bonus.
Birthday voucher.
Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
Opportunities for professional growth.
Friendly working environment.