Tuyển dụng
Business Operations Manager
We’re looking for a strategic and hands-on Business Operations Manager to drive organizational effectiveness and implement scalable business systems. This role is ideal for someone who sees the full picture, identifies growth bottlenecks, and delivers measurable operational improvements across the company.
You’ll act as an integrator — aligning strategy, execution, metrics, and cross-functional teams into one coherent system that supports sustainable growth and decision-making.
Key Responsibilities:
- Identify and enforce key metrics for employees in line with company strategy.
- Create and monitor economic stimulus systems.
- Create KPI dashboards for key employees and departments.
- Devise roadmaps for key employees and departments.
Organizational Development
- Design and evolve the organizational structure to meet both operational and strategic goals.
- Identify and address gaps, overlaps, or inefficiencies in team structure.
Metrics and Performance Systems
- Build a transparent KPI/OKR framework across company, team, and individual levels.
- Ensure measurable progress and visibility into business-critical processes.
Planning and Execution Rhythm
- Implement quarterly planning cycles (OKRs or similar) and execution tracking.
- Establish a clear operating rhythm across functions.
Incentives and Economic Efficiency
- Develop performance-based incentive models in collaboration with HR and Finance.
- Analyze total cost of ownership (TCO) for teams and find ways to reduce waste.
Cross-Functional Coordination
- Bridge functions like Product, Engineering, Support, Marketing, and Finance to ensure seamless collaboration.
- Act as the connective tissue between strategic intent and daily execution.
Bottleneck Identification and Resolution
- Systematically uncover and address inefficiencies — operational, financial, and managerial.
- Know what to measure and how each process impacts overall performance.
Strategic Project Ownership
- Lead transformation initiatives: scaling operations, entering new markets, improving internal systems.
- Own projects end-to-end — from scoping to stakeholder alignment and delivery.
Process Formalization and Documentation
- Capture organizational knowledge through interviews and turn it into SOPs, playbooks, and process documentation.
- Build the operational memory of the company.
Requirements
- 5+ years of experience in business operations, org design, strategic execution, or BizOps/COO-track roles (preferably in IT/product-driven companies).
- Proven ability to architect metrics, structures, and systems during times of change.
- High ownership and clarity-bringing mindset — you don’t wait for instructions.
- Comfortable working across multiple functions at once.
- Strong analytical thinking, bias for action, and attention to detail.
- Confident English (part of the team is international).
Conditions
- Dynamic and innovative corporate culture with the opportunity to work in a rapidly growing industry.
- Competitive remuneration.
- Challenging goals.
- Private medical insurance.
- Full relocation support, including work permit arrangements.
- Professional team.
- Friendly working environment.