Spotware Systems is expanding and looking to hire a Service Assurance Engineer.
Responsibilities:
- Assisting clients and colleagues to resolve issues related to our products, managing requests from start to finish, and escalating to other departments where necessary.
- Working as part of a team to provide 24/5 support to clients (this role may require shift work).
- Coordinating integration of new clients with internal teams.
- Responding to pre & post-sale queries when required.
- Liaising with internal departments (Network Operations, Product Management, Sales, Developers), as well as with third parties where needed.
- Developing a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues.
- Educating new and existing clients on how product features and functionality work, and how it can contribute to their business growth.
Requirements:
- Experience in providing 1st & 2nd level support.
- Knowledge and experience of customer service principles.
- General technical knowledge (Windows, Networking, SQL, Linux, Web Services).
- Excellent problem-solving skills and the ability to perform a detailed investigation of technical issues.
- Fluency in English.
- Ability to work unsupervised and without direct instruction when required.
- Excellent organizational skills, the ability to manage workload effectively.
- Ability to work under pressure, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.
Will be a plus:
- Knowledge or previous experience of financial markets and/or Forex.
- Previous experience of Information Technology Infrastructure Library or IT Service Management.
- Knowledge of the FIX protocol.
- Algorithmic programming/trading experience.
We offer:
- Competitive remuneration.
- Opportunities for professional growth.
- Private Health Insurance for you and your immediate family members as of 1st day of employment.
- Birthday gift: €100 credit note from a shop of your choice.
- Fully equipped office with daily fruits and pizzas on Thursdays.
Apply for this position