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Service Assurance Engineer

Spotware Systems is expanding and looking to hire a Service Assurance Engineer.

Responsibilities:

  • Assisting clients and colleagues to resolve issues related to our products, managing requests from start to finish, and escalating to other departments where necessary.
  • Working as part of a team to provide 24/5 support to clients (this role may require shift work).
  • Coordinating integration of new clients with internal teams.
  • Responding to pre & post-sale queries when required.
  • Liaising with internal departments (Network Operations, Product Management, Sales, Developers), as well as with third parties where needed.
  • Developing a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues.
  • Educating new and existing clients on how product features and functionality work, and how it can contribute to their business growth.

Requirements:

  • Experience in providing 1st & 2nd level support.
  • Knowledge and experience of customer service principles.
  • General technical knowledge (Windows, Networking, SQL, Linux, Web Services).
  • Excellent problem-solving skills and the ability to perform a detailed investigation of technical issues.
  • Fluency in English.
  • Ability to work unsupervised and without direct instruction when required.
  • Excellent organizational skills, the ability to manage workload effectively.
  • Ability to work under pressure, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.

Will be a plus:

  • Knowledge or previous experience of financial markets and/or Forex.
  • Previous experience of Information Technology Infrastructure Library or IT Service Management.
  • Knowledge of the FIX protocol.
  • Algorithmic programming/trading experience.

We offer:

  • Competitive remuneration.
  • Opportunities for professional growth.
  • Private Health Insurance for you and your immediate family members as of 1st day of employment.
  • Birthday gift: €100 credit note from a shop of your choice.
  • Fully equipped office with daily fruits and pizzas on Thursdays.

Apply for this position