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Junior Technical Customer Support Officer

Spotware Systems is looking for a Junior or Middle Technical Support Office.

You will be a strong team player, with excellent communication and people skills, and a strong desire to provide excellent service. You will be providing support and assistance to clients and colleagues related to the content and technical functionality of our products. Your skills will be an integral part of one of the key selling points of the company’s services, which is premium support.


  • Basic technical background (Windows, Networking, Linux, etc).
  • Excellent problem-solving skills, the ability to perform a detailed investigation of technical issues, and the strength of character to admit when you do not know something.
  • Native or Fluent in English.
  • Ability to work unsupervised and without direct instruction when required.
  • Excellent organizational skills, the ability to manage workload effectively.
  • The ability to work in a high-stress environment, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.
  • Desire to learn, ask, and develop.

Will be a plus:

  • Knowledge or previous experience of financial markets and/or Forex
  • Previous experience of Information Technology Infrastructure Library or IT Service Management
  • Knowledge of the FIX protocol
  • Algorithmic programming/trading experience
  • Presentation skills
  • Training skills


  • Working as part of a team to provide 24/5 support to clients (this role may require shift work, can be 1-night shift per week. ).
  • Responding to pre & post-sale queries when required.
  • Liaising with internal departments (Network Operations, Product Management, Sales, Developers), as well as with third parties where required.
  • Develop a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues.

We offer :

  • Competitive remuneration
  • Opportunities for professional growth
  • Possible remote work 
  • Friendly working environment, corporate events 
  • Fully equipped office with fruits and snacks

Apply for this position